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FAQs


WHY DOES MY ITEM LOOK DIFFERENT FROM THE LISTING?

All HELMH items are handmade using limited run fabrics all over the world. Due to the nature of Ankara print fabrics, all of our pieces are one of a kind. Variations will always occur and that is the beauty of our products. This is not considered a defect.

A full image of the Ankara fabric will always be in the photos for the product.

Your cart has a "SPECIAL INSTRUCTIONS FOR SELLER" area. If you would like certain colors or patterns within the Ankara print fabric in the listing, please advise in that text box. We will try our best to accommodate. NO GUARANTEES.

 

WHAT IS ANKARA?

Ankara, commonly known as “African prints”, ”African wax prints”, “Holland wax” and “Dutch wax”, is a fabric with vibrant patterns. It is usually a colorful cloth and is primarily associated with Africa because of its tribal-like patterns and motifs.
 

 

CAN I CHOOSE THE PART OF FABRIC I WANT ON MY ITEM?

We cannot accommodate this request at this time.

 

WHAT IS YOUR STORE’S RETURN POLICY?

We're sure you'll love your HELMH product, but should you wish to return it for any reason, please email support@helmh.com within 3 days to arrange return details. You will need to pay the return delivery costs. Please make sure any returned goods are sufficiently packaged to avoid damage and track your postage. If the item goes missing in the post, we will not be able to help you locate it.

 

HOW DO YOU SHIP ORDERS? WILL I BE NOTIFIED MY ORDER HAS SHIPPIED?

We ship to the address provided via Paypal. Please double check that your info is correct BEFORE check-out. Domestic orders ship via USPS First Class Mail with tracking. International orders will ship via International First Class with no tracking. Once shipped, you will get an automatic email thru Paypal, with a tracking number to anticipate such package (Depending on your email settings, please also check your spam folder).

 

HOW LONG UNTIL MY ORDER IS SHIPPED?

Please allow 3-5 business days before your order ships for most items. (Excluding U.S observed holidays) 

Customer order day and time

Order date example

Shipping day

Customer places order on a weekend

Saturday 1:30 p.m. ET

The following business day, Monday

Customer places order on a holiday

Monday 1:30 p.m. ET

The following business day, Tuesday

Customer places order BEFORE cut-off time on a weekday

Monday 10:00 a.m. ET

Same day, Monday

Customer places order AFTER the cut-off time on a weekday

Monday 10:01 a.m. ET

The next business day, Tuesday